Getting help

If you got stuck or simply want to talk to us about something here are your options (in the preferred order :))


Perhaps the answer to your question is already there!

Check out the Frequently Asked Questions.

Youtube channel

We have a lot of video tutorials on our Youtube channel.

Neptune Video Tutorials

See how to get your problem solved in the Video Tutorials.


You can always talk to us!

Click on the blue message icon in the bottom-right corner and send a message. A real person will talk to you ASAP (typically very ASAP).

Intercom on Neptune

Preferred topics:

  • “Can’t find it anywhere: can I do XYZ?”

  • bugs and feature ideas (that you don’t want to discuss too much)

  • feedback about the tool

  • questions about the product


You can submit bug reports, feature requests or PRs with improvements directly to our repositories:


You can just shoot us an email at